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FREQUENTLY ASKED QUESTIONS

General
Resort
Career
What payment methods do you accept?

Payments to SkiJapan.com can be made via Flywire in your local currency using either an international credit card or direct deposit. The exchange rate is set by Flywire. Our consultants will provide you with an invoice that includes a secure payment link, which will direct you to the Flywire website to complete your transaction.

Alternatively, if you prefer to pay in Japanese Yen (JPY), we can accept payment to our local Hokuyo Bank account. All bank fees must be paid by the sender. Hokuyo Bank charges a receiving fee of ¥4,000 plus sender and intermediary bank fees.

What currencies do you accept?

We accept payments in Japanese Yen (JPY) or in your local currency through our payment processor, Flywire.

Do I need to make a deposit to secure my booking?

Yes, a non-refundable deposit of 20% of the (remove total) booking amount is required within 7 days to confirm your reservation. Failure to make the deposit may result in the automatic cancellation of your booking.

What is your cancellation policy?

In the event of cancellation, more than 60 days prior to your arrival date, a cancellation fee of 20% of total invoice (equivalent to the deposit) or the applicable supplier deposit will be non-refundable. Cancellations within (or less than) 60 days prior to arrival, a 100% cancellation fee will apply without exception.

Please note that cancellation fees for other services such as lift passes and transfers vary; cancellations made 30 days or less will generally incur 100% cancellation fees. We recommend confirming the terms with your consultant.

Once travel has commenced, no refunds or credits will be issued for unused package components. If one or more individuals cancel from a SkiJapan booking, both the cancelling and remaining parties will be responsible for any additional accommodation costs incurred as a result.

How can I get to my SkiJapan accommodation?

*Note: Schedule will be updated by September 2025

2024/25 Airport Bus Schedule

Required Connection Time – the bus company does not accept bookings with short connection times.

For arrival bus transfers, a minimum connection time of 45 minutes is required for domestic flights, and 90 minutes for international flights between the flight arrival and the bus departure.

For departure bus transfers, a minimum of 60 minutes is required for domestic flights (90 minutes for LCC such as Jetstar or Peach Aviation), and 120 minutes for international flights between the bus arrival and flight departure.

If your flight does not meet the bus schedule, a taxi can be booked at an additional cost. We highly recommend arranging a taxi as soon as possible, as bookings are subject to availability.

Please provide your flight schedule, including flight number, when requesting a bus or taxi. Bookings cannot be processed without this information.

What documentation should I bring with me?
  • A valid passport
  • Flight E-ticket & itinerary
  • Travel itinerary outlining accommodation, transfers & lift passes
  • Any vouchers for services e.g. Lessons/Rental or other Services
  • Travel insurance documents
My flight is delayed or I’m going to arrive at a different time, what do I do?
If your flight schedule changes for any reason (including weather or mechanical issues), please notify our Niseko office by calling +81-136-22-4611 or email customerhelp@SkiJapan.com ASAP to advise us of your current status and updates to your arrival details. Outside our office hours please contact our mobile +81-90-2814-1442. In the event of a flight change, it would be helpful if you could provide the new flight number, updated time, and the reason for the change, as this information will allow us to assist you more smoothly.
What happens if I miss my transfer due to flight delays?

Please note that 100% fees apply for cancelled transfers due to supplier conditions. You may be required to pay for a new or rescheduled transfer. In most cases, these costs are covered by Travel insurance.

While SkiJapan.com will not cover any cancellation or amendment fees for transfers, we will gladly assist in arranging new transfers and providing any necessary documentation [to support your insurance claims —if you wish to include].

Can I buy things using cash or credit card and how can I get money out?

Although credit cards are widely accepted in major cities such as Tokyo and Sapporo, we strongly recommend that you obtain Japanese Yen in cash before departing your home country. In resort areas like Niseko, there are still many businesses who do not accept credit cards.

—

Lawson convenience store (available up to 10:00pm. All major credit cards accepted. WISE cards are also accepted.)

Seicomart is available up to 11:00pm

Are there any other essential items I should be bringing with me?
  • Paracetamol, cold & flu tablets, anti-inflammatories (good or strong medication can be difficult to get hold of in Japan)
  • International power adapter for Japan Region Type “A” output. Ensure that your appliances have switching power supply and states: “Input/100v-240v” to be able to use your appliance in Japan. Appliances such as foreign hairdryers will not work in Japan.
I am travelling via Haneda, what do I need to know?

If you are arriving at Haneda International Airport and taking a connecting flight to Chitose Airport, please refer to your flight itinerary to confirm which terminal you need to transfer to.

For detailed information on navigating between terminals, you may refer to the official Haneda Airport website below

https://tokyo-haneda.com/en/access/moving_between_terminals/index.html

I am travelling via Narita, what do I need to know?

If you are arriving at Narita International Airport and taking a connecting flight to Chitose Airport, please refer to your flight itinerary to confirm which terminal you need to transfer to.

For detailed information on navigating between terminals, you may refer to the official Narita Airport website below.

https://www.narita-airport.jp/en/access/shuttlebus

I am arriving via a Tokyo airport, where do I go for my transfer to the resort?

Please see the following links for information which could help with your own transfer, should you have any questions:

Please note: to exchange your E-ticket for the JR East Pass at the JR service desk, check the operation hours.

What do I do if the airport is closed and my flight is delayed or cancelled?

In the event the Airport closes due to extreme weather we recommend that you stay where you are and talk directly with the airline. They will advise and book you on rescheduled and/or extra flights. Making alternative arrangements (flying into a different airport) can make your trip longer. There is a possibility that surrounding roads and train lines are also closed.

My flight arrives at Narita but I need to get to Haneda or vice versa, how can I do this?

The transit time between the two airports can vary depending on traffic so it is best to be wary of this when booking flights, generally speaking however, it can take around 65 – 85 minutes if travelling by bus. Airport Limousine is the main company that operates this route and its fares plus timetables can be found via this link https://www.limousinebus.co.jp/en/.
You can also travel by train, with this information available on the above sections links for the two different airports, Haneda and Narita.
There are also fixed fare and standard taxis available at both airports but you can expect to pay higher fees than catching the bus.

What happens when I arrive at Chitose Airport (CTS) in Hokkaido?

With arranged transfers booked under SkiJapan, please refer to the directions provided in your itinerary for details on where to go for your transfer.

If you have arranged your own transfer, please refer to your supplier’s information about what you need to do.

Can we send our baggage to accommodation in resort?

Yes, you can. There are 2 major delivery companies in Japan. Delivery service should be available at airport, some hotels, convenience stores, and SkiJapan.com office in Niseko.

Please contact SkiJapan for address or details BEFORE delivering your items 

Black Cat: https://www.global-yamato.com/en/about/

Sagawa: https://www.sagawa-exp.co.jp/english/

Are there any year round positions available?

Please refer to the list of Open Positions on the Employment page. We will only accept online applications for jobs via the Positions Vacant page. Direct applications or resumes sent to any email address will be ignored.

Are there any year seasonal positions available?

Yes, you can check this page out.

When will employment applications for 2025/2026 winter open?

Applications will open on June 1st, 2025. All seasonal positions will be posted on this Employment page.

When do applications close?

Applications close on the 31st of July, 2025

I am a native English speaker. Is it a problem if I don't speak Japanese?

All staff need to have the ability to communicate in written and spoken English as our guests are mostly from English speaking countries. Japanese language skills are a must for some positions. Cantonese/ Mandarin skills are also highly regarded.

What type of staff accommodation is available?

We have shared houses with rooms that can accommodate single up to quad beds at subsidized rent for seasonal staff.

What type of visa do I need to arrange?

Working Holiday Visa is all that is required for most positions. It is up to you to arrange it before employment application or arrange it later. Sponsored Visas may be arranged for highly skilled positions depending on experience. If you are a Japanese passport holder, possess a Japanese spouse visa or Japanese permanent residency then you do not require any additional visas.

When do I know if I get position?

First interview will be around mid-July to mid-August, and offers likely be sent to you on late August – September.

Do I get notice if I did not make it to interview?

Unfortunately, we cannot contact all of you. If you did not get contact from us by end of August, please proceed to alternative plan you have.

Can I get seasonal lift pass?

We offer a seasonal lift pass as a benefit for all staff, which will be refunded as a monetary amount upon completion of your contract.

When do seasonal positions usually start and finish?

Generally winter employment dates start late November and finish mid/end of March.

What do seasonal positions usually pay?

Salary and pay will depend on position.